So you'd like to order something
from us? Well, best thing to do would be to send us an email and let us
know your exact wishes. We like to have contact with
our customers, so no "carts" here! Simply itemize each
piece including sizes, styles and other variables. This is the quickest and best
way to insure that your personal order is received, confirmed, and
properly recorded. You may also order using snail mail. Prices
listed are payable in US Dollars and include tax, so totals should
be be easy to calculate.
Shipping is free for all US orders over $75,
and $4 for all orders under $75. We ship by US Postal Service,
Insured, for the value of the contents. Regular mail to Canada is free for all orders above $100, and $4
for all orders below $100. If you are interested in any other or additional
services, you can calculate shipping services to your particular
destination from zip code 81201 by going to http://postcalc.usps.gov/
.
Over Seas Mail service to most other foreign countries
starts at about $4 for first class mail. Global Priority starts at $11 for a medium sized parcel and takes anywhere from
4 to 14 days for delivery. Please note that Global Priority
Mail includes an individual Package Label Number, but no insurance.
Insurance can be added to most countries. You can get a detailed quote on
shipping services available to your particular destination from zip code
81201 by going to http://postcalc.usps.gov/
.
Currency: Please click on spinning icon
above for the currency converter.
Payment: We have two (2) Payment options:
You may make Payment either by
sending a check or money order made out to Birte
Nellessen, P.O. Box 482, Salida, Colorado 81201. Personal checks
must be printed with your name, address and account number. A
minimum deposit of fifty percent (50%) is required on
all orders, especially on custom sized and/or commissioned work.
The balance may be paid before delivery or the order can be
sent C.O.D. for an additional $8.00.
Or ...
PayPal: Payments through our secure PayPal
service may be made once your order and pricing are confirmed. With this convenient, online service
you may transfer money from your Bank Account or by using most credit
or debit cards to our email address (urweg@urweg.com). Please
add an additional 5% to your total for this service.
Foreign Customers:
Unfortunately, our local Banks are unpredictable
in fees charged to process foreign checks (a side effect
of living in a small Rural Community), so we have a policy
of payment in U.S. Dollars by either Cash or Check or Money
Order drawn on a U.S. Bank. Canadian customers may use Postal Money
Orders (in $ US).
Notification of payments received
will be sent by email. In the same way, you will also be notified
of the date and delivery confirmation number when your order is
shipped out. Snail mail orders will be shipped within our regular
delivery time. We ship all orders via US Postal Service with Delivery
Confirmation, unless otherwise requested.
Delivery time
is usually 1 - 3 weeks after all
details have been settled. Custom-made pieces may
take longer. In-stock items usually ship out next day once
payment has been received or verified.
Return policy:
We like for our customers to be pleased
with their orders, so orders returned in good condition within 7 days of receipt will be refunded or exchanged
less the shipping costs. This does not apply to custom or special order
pieces. If returning an item, it is advisable to send it at least with
delivery confirmation, if not insured. Refunds or exchanges will be
issued within 7 days of receipt of items.
Returned
Checks/Service Charges: Customers Checks which are returned unpaid for
ANY reason will incur a $20.00 service charge.
Shortage & Damage Claims:
Shortage & damage claims must
be made within three (3) days of receipt of shipment. Please
inspect the package thoroughly and report any damage before
you sign for it. Discuss damages with the Carrier as soon
as possible.
Guarantee:
All
craftsmanship, and materials are guaranteed by URWEG
for one year, under normal use and care.
We insure the satisfaction of our customers
in a friendly and personable fashion.
We hope
that you are pleased with our quality and selection as
well as with each and every piece you purchase.
Prices,
designs, specifications and availability of items listed
on this web site
are subject to change without notice, so please
verify first.
Many of
the featured pieces are also available with different
fixtures, i.e. broaches can
be made
into belt buckles etc. Please
ask about any of your particular desires.
Most items
are crafted for the individual customer as orders come
in.
URWEG is continually expanding
with new pieces
of jewelry, please check back soon and watch us
grow.
If you
have any questions, comments or suggestions, please
feel free to contact us.
Thank you!
Askjel &
Birte
urweg@urweg.com
P.O. Box 482, Salida,
Colorado 81201
During certain
times of the year, we are traveling the planet attending
Events and visiting Holy sites.
We check our e-mail
on a regular basis even when on the road.
Should we ever not
get back to you, please assume a technical error and
contact us again.
This
site designed and maintained
by Birte Nellessen.
All Rights reserved.
© Urweg